Responsible Gaming
Our Commitment
At Kachingo, gambling is intended to be a highly entertaining form of leisure. However, we understand that for a small minority of players, gambling can cease to be fun and become a problem. We are committed to providing a safe, secure, and responsible environment for all our players.
Self-Assessment
If you are concerned about your gambling habits, ask yourself the following questions:
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
- Have you ever lied to cover up the amount of money or time you spend gambling?
- Have others ever criticized your gambling?
If you answered "yes" to any of these questions, you may have a gambling problem. We strongly advise you to seek support.
Tools for Control
We offer several tools to help you manage your play directly from your account settings:
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit.
- Loss Limits: Restrict the amount of money you can lose over a specific period.
- Session Limits: Control how long you can stay logged in during a single session.
- Time-Out: Take a short break from playing (e.g., 24 hours to 6 weeks).
Self-Exclusion and GAMSTOP
If you feel you need a longer break, you can invoke a Self-Exclusion period from 6 months up to 5 years. During this time, your account will be locked, and we will remove you from all marketing databases.
For UK residents, we are fully integrated with GAMSTOP. Registering with GAMSTOP will prevent you from logging into or creating accounts with all UK-licensed gambling businesses.
Underage Gambling
It is strictly illegal for anyone under the age of 18 (or the legal age in their jurisdiction) to open an account or gamble on Kachingo. We use sophisticated age-verification systems to prevent underage access. We also recommend that parents use filtering software like NetNanny to protect minors from gambling content.
Get Help
If you need assistance, these organizations offer free, confidential advice and support: